Frequently Asked Questions

When are restocks?

We try to restock as often as we are able to. Depending on the size of the previous batch of candles and how long until they are sold out determines when the next restock will be. All of our restocks will be announced on our social media pages and through our mailing list. Follow us and subscribe to ensure that you stay updated!

 

How do I know that your candles are actually clean burning? 

We only choose the safest fragrance oils from trusted companies. Each of the fragrance oils used exclude the harmful materials that are included in the California's Prop 65 list. All of the known toxins that are in mainstream candles are guaranteed to be excluded from Wildbug Company candles. Top of the line fragrances that are 100% phthalate free do not need to be rare. As a family, we feel safe burning these around ourselves, our children, and our pets. We would never sell our customers anything less than what we are proud of. We chose a vegan soy wax that is produced from US grown soybeans. This is a natural, renewable resource that is biodegradable and produces zero soot, resulting in a clean burn. 

 

What hazard groups are excluded from your candles?

We do not allow carcinogens, mutagens, reproductive toxins, organ toxins, or acute toxins in our candles. Each fragrance oil has had extensive research and testing done on it to ensure that it meets all the requirements of safety. A Safety Data Sheet is provided with each fragrance oil and we are happy to provide that to our customers if desired. Wildbug Company aspires to be as transparent as possible about what goes into our products. 

 

What are phthalates?

Candles are typically made with synthetic fragrances that contain phthalates. As the candle burns, the phthalates are released into the air where they are inhaled and absorbed into the skin. They have the potential to aggravate allergies, asthma, and alter hormone levels among other negative effects. 

 

What are carcinogens? 

Carcinogens are materials that are known or thought to cause cancer. 

 

What are mutagens?

Mutagens are materials that change the DNA of a cell, harming the cell in the process.

 

What are reproductive toxins?

These are toxins that adversely affect reproductive organs and increase the risk of birth defects.

 

What are organ toxins?

These are toxins that can cause adverse effects or disease within specific bodily organs.

 

What are acute toxins?

These are toxins that can cause adverse effects from one single exposure.

 

Processing Time?

We try to process every order within 1-4 days after the order is placed. If the processing time will be longer than expected, we will reach out to you to come up with a solution. Please be patient with us. 

 

Refill Service?

Eventually, we hope to offer a refill service for your candles. You would send back your candle vessel and we would refill the same scent for a discounted price. Stay tuned for more information and updates about where we are with this adventure!

 

Can I reuse my candle vessel?

YES PLEASE! If you need help cleaning out the vessel or advice on how to get out the remaining wax, reach out to us! We would be more than happy to help you find a purpose for your beautiful candle vessel. Use it as a planter, try making candles yourself, use it for storage.... the possibilities are endless and we love repurposing!

 

If you have any other questions do not hesitate to reach out to us!